Privacy Policy

We highly value your interest in our products, and your privacy is equally important to us.  

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

We are Nastah Industries Sdn. Bhd. Our address is Plot 393, Lorong Perusahaan 8, 13600 Prai Industrial Estate Prai Penang. You can contact us by post at the above address, by email at dataprotection@nastah.com.my  or by telephone on +604-3840393/+604-3995303.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above. 

How we use your information?

1. When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Cookies are small amounts of data that are transferred to your web browser by a web server and are used to collect and store information about a user. The ways we use cookies include, but are not limited to: tracking which webpage variant a visitor has seen, monitoring traffic patterns, and gauging the popularity of service options. Cookies also allow us to ensure that visitors see the webpage variant they expect to see if they return to the same website URL, and to calculate total visits and views per webpage, variant, Account, and client sub-account. First-party cookies on Nastah landing pages are anonymous and cannot be used on their own to identify an individual.

For more information about our use of cookies, please see our cookie policy at section 4.

2. When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your company name, name, contact phone number, country, address, email address, job position and product requirement information.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed as an email which is hosted by Microsoft cloud service. It is also logged on a CRM system on a local host based in Malaysia. We do not use the information you provide to make any automated decisions that might affect you. We keep enquiry emails for three years, after which they are securely archived and kept for one year, when we delete them. CRM records are kept for seven years after the last contact with you. 

3. When you download a sample document

 When you request to download a sample document, such as a white paper, we ask for your name, company name and your email address.

We use this information to re-direct you to the requested document. We may also email you to follow up on your interest in our products and services. We will do this based on our legitimate interest in marketing to prospects for our products and services.

Your name, company name and email address are shared with a third party mailing system which is based in Malaysia. This company has contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of the European Union.

We do not use the information you provide to make any automated decisions that might affect you. Your personal data is stored for one year after you requested your download, after which it is deleted.

4. Cookies

The Internet pages of Nastah use cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, Nastah can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user's computer system.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

5. How can I manage cookies' setting?

Remember that if you block cookies on your browser, apart from this website, many others will not be able to work properly or, in the event you do not remember to unblock the cookies, you could lose information of interest.

Internet Explorer

  1. Go to ‘Tools’ > ‘Internet Options’ and then click on the ‘Privacy’ tab. After modifying the settings to suit your requirements, click on ‘Advanced’.
  2. Check the box 'Override automatic cookie handling’. Check either the ‘Activate’ or ‘Block’ boxes.
  3. We recommend you check the option ‘Always allow session cookies’ to enable optimum browsing of our website.

Firefox

  1. Go to ‘Tools’ > ‘Options’ and then click on the ‘Privacy’ tab. Check or uncheck the box ‘Accept third party cookies’ or ‘Tell sites that I do not want to be tracked’, depending on the version of your browser.
  2. You can also delete cookies by clicking the option ‘Remove individual cookies’. 

Chrome 

  1. Go to ‘Tools’ > ‘Settings’ and then click on ‘Privacy’ >  ‘Content settings’ button.
  2. After checking the option ‘Show advanced options’, choose your favourite cookies setting.
  3. If you do not want cookies to be stored, you can choose the option ‘Block third-party cookies and site data’.

Safari 

  1. Go to ‘Tools’ > ‘Preferences’ and then go to ‘Security”. In the menu ‘Accept cookies’ check either the ‘Always’ or ‘Never’ box.
  2. If you have an iPhone, you have to go to ‘Settings’ > ‘Safari’ and there you must specify whether or not Safari should accept cookies.
  3. If you use a different browser, you can obtain further information about how to configure the settings for storing cookies in the browser’s help or assistance section.

6. Website analysis service

(i) Scope of processing of personal data
This website uses Google Analytics, a web analysis service of Google Inc. (www.google.de). Google Analytics uses so-called “cookies", or text files, which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, Google will first truncate your IP address within member states of the European Union or in other countries that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and there truncated. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. 

(ii) Legal basis for the processing of personal data

The legal basis for the processing of the data after the user's consent is Art. 6(1) point (a) GDPR.
We use the functions for website usage analysis and remarketing. These purposes reflect our legitimate interest in the data processing pursuant to Art. 6(1)point (f) GDPR.

(ii) Right of objection and erasure

You may refuse the use of cookies by making the appropriate settings in your browser, however please note that if you do so, you may not be able to use the full functionality of this website.

You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout.

As an alternative to the browser plug-in, you can click this link <a href=”javascript:gaOptout()”>Set opt-out cookie </a> to prevent data collection by Google Analytics on this website in the future. An opt-out cookie is stored on your end device. If you delete your cookies, you must click the link again. 

7. Advertising and marketing services

  Scope of processing of personal data

(i) Google Adwords Conversion Tracking

Our website uses Google Conversion Tracking. If you have reached our website via an ad placed by Google, Google AdWords sets a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can see that the user has clicked on the ad and has been redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot therefore be traced through the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that personally identifies users.

If you do not wish to participate in tracking, you can refuse the setting of a cookie required for this – for example via browser settings that generally deactivate the automatic setting of cookies or by setting your browser so that cookies from the "googleadservices.com" domain are blocked.

Please note that you must not delete the opt-out cookies as long as you do not wish measurement data to be recorded. If you have deleted all your cookies in your browser, you must set the respective opt-out cookie again.

(ii) Google Adwords Remarketing

This website uses the remarketing technology and "similar target groups" function of Google Inc. With the help of this technology, users who visit our website are again addressed by our online advertising on pages of the Google Partner Network. This is done by using cookies, i.e. small text files that Google and third-party providers store locally in the cache of your Internet browser. Furthermore, cross-device remarketing is used. This means that users who access our website on one device can also be addressed with our online advertising on other devices.

However, if you do not wish to use Google's remarketing function, you can always deactivate it by making the appropriate settings at http://www.google.com/settings/ads. Alternatively, you can disable the use of cookies for interest-based advertising through the Network Advertising Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp.

Please note that if cookies are disabled, you will continue to receive advertisements, but these will be less tailored to your interests or your surfing behaviour.

(iii) Facebook Conversion Tracking Pixel

With your consent, our website uses the Conversion Tracking Pixel Service of Facebook, Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). This allows us to track the actions of our users after they have been redirected to our website by clicking on a Facebook advertisement. This enables us to track the effectiveness of Facebook ads for statistical and market research purposes. The collected data remain anonymous. This means that we cannot access the personal data of individual users. However, the information collected is stored and processed by Facebook. We will inform you about this matter based on the current information available to us. Facebook can link the data to the data on your Facebook account and uses the data for its own advertising purposes in accordance with the Facebook data guidelines https://www.facebook.com/about/privacy.

Facebook Conversion Tracking also allows Facebook and its partners to show you ads both inside and outside of Facebook. In addition, a cookie is stored on your computer for this purpose. Please click here to revoke your consent: https://www.facebook.com/ads/website_custom_audiences.

(iv) Facebook Retargeting, Facebook Audiences

This website uses the retargeting function "Custom Audiences" of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. When you visit our pages, retargeting tags establish a direct connection between your browser and the Facebook server. This provides Facebook with the information that you have visited our site with your IP address. This allows Facebook to associate the visit to our pages with your user account. We can use the information obtained in this way to display Facebook Ads. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or of their use by Facebook. For more information, please see Facebook's Privacy Policy at https://www.facebook.com/about/privacy. Please click here to revoke your consent: https://www.facebook.com/ads/website_custom_audiences.

8. When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your company name, name, contact phone number, country, address, email address, job position and product requirement information.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed as an email which is hosted by Microsoft cloud service. It is also logged on a CRM system on a local host based in Malaysia.We do not use the information you provide to make any automated decisions that might affect you. We keep enquiry emails for three years, after which they are securely archived and kept for one year, when we delete them. CRM records are kept for seven years after the last contact with you.

9. Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased. You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post or telephone, please email to dataprotection@nastah.com.my

10. Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.

If you want to learn more about your rights under the GDPR, you can visit the European Commission’s page on Data Protection at: http://ec.europa.eu/justice/data-protection/index_en.htm.

11. Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

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